Returns & Refunds
At Everlasting Flowers, every bouquet is carefully handmade with love and attention to detail. Because each item is made by hand, slight variations may occur, making every creation unique.
Returns
We only accept returns or offer replacements/refunds if:
- Your order arrives damaged during shipping.
- You receive the wrong item due to an error on our part.
- There is a fault with the product that is our responsibility.
We do not accept returns, exchanges, or refunds for:
- Change of mind.
- Incorrect items or quantities ordered by the customer.
- Minor variations in color, shape, or appearance that naturally occur with handmade products.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can assess the issue.
If your claim is approved, we will offer an appropriate solution, which may include a replacement, repair, or refund.
Custom Orders
Personalized and custom-made items are non-refundable and cannot be returned unless they arrive damaged or there is an error on our part.
If you have any questions before placing your order, we’re always happy to help. Thank you for supporting handmade!